Refund & Cancellation Policy

7-Day No-Questions-Asked Refund

If you purchase an eligible Pro Web Squad course or paid learning service and decide that it is not suitable for you, you may request a refund within 7 calendar days from the date of purchase.

You do not need to provide a reason or justification for requesting the refund. Simply contact us at:

Email: support@prowebsquad.com
Phone: +91 95558 32203

and request a refund within the applicable 7-day period.

Start of the Refund Period

The 7-day refund period begins on the date the payment transaction is successfully completed.

For example, if a course is purchased on 1 August, a refund request should be submitted within the applicable seven-calendar-day period beginning from the purchase date.

The request must be received by Pro Web Squad before the 7-day refund period expires.

No Questions Asked

For eligible refund requests submitted within the 7-day period, Pro Web Squad will not require you to explain why you want to cancel the purchase.

We may request basic information such as your name, registered email address, order number, transaction ID, or course name solely to verify the transaction and process the refund.

This verification does not require you to provide a reason for your refund request.

Course Access After Refund

Once a refund is approved and processed, Pro Web Squad may immediately suspend or permanently revoke access to the refunded course or service. This may include access to:

• Recorded videos.
• Live classes.
• Microsoft Teams sessions.
• Course materials.
• PDFs and downloadable resources.
• Assignments.
• Assessments.
• Student communities.
• Course groups.
• Certificates associated with the refunded purchase.
• Other paid benefits associated with the course.

After receiving a refund, you must discontinue using the refunded course materials.

A refund does not grant you any continuing right to access, copy, distribute, reproduce, publish, sell, or commercially use Pro Web Squad course content.

Refund Processing

Approved refunds will generally be initiated through the original payment method wherever technically possible.

The time required for the refunded amount to appear in your bank account, card account, UPI account, or other payment account may vary depending on the payment gateway, bank, card network, UPI provider, or financial institution.

Pro Web Squad is not responsible for delays caused by external financial institutions after the refund has been successfully initiated.

Live Courses and Batch Programs

If you purchase a batch-based or live training program, you may still request a refund within the applicable 7-day period.

After the refund is processed, your access to the relevant batch, live sessions, recordings, materials, student groups, and other associated benefits may be revoked.

If a specific course has special enrollment conditions displayed before purchase, those conditions may also apply, subject to applicable law.

Recorded and Self-Paced Courses

Recorded and self-paced courses are eligible for the 7-day no-questions-asked refund policy unless a specific product page clearly states otherwise and such exclusion is legally permissible.

If a refund is approved, access to the relevant course and associated resources will be revoked.

Course Access Period

Different Pro Web Squad courses may provide different access periods.

For example, certain courses may provide lifetime access, while other courses may provide access for a specified number of days or for the duration of a particular batch.

The access period applicable to your purchase will generally be communicated on the relevant course page or at checkout.

The refund period is calculated from the original purchase date and does not restart when a course is accessed, resumed, transferred, or reactivated.

Subscriptions and Recurring Payments

If Pro Web Squad introduces subscription-based services or recurring payments, customers may cancel future recurring payments using the available cancellation process.

Cancellation of a subscription prevents future recurring charges but does not automatically create a refund for previous payments unless the payment qualifies under the applicable refund policy or applicable law.

Eligible payments may remain subject to the 7-day refund policy.

Promotional Offers and Discounts

Courses purchased through discounts, promotional offers, coupon codes, special campaigns, or introductory pricing may remain eligible for the 7-day no-questions-asked refund unless the specific offer clearly communicates different terms and such terms are legally permissible.

Where a promotional offer has specific refund conditions, those conditions will be displayed before or during purchase where applicable.

Free Courses

Free courses, free learning materials, free resources, and other services provided without payment do not qualify for a monetary refund because no purchase payment was made.

Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same course or transaction, please contact Pro Web Squad at support@prowebsquad.com.

Please provide the relevant transaction details so that we can investigate and, where appropriate, process the applicable refund.

Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately.

We may request information necessary to investigate the transaction and may coordinate with the relevant payment gateway or financial institution.

Any refund or reversal will be handled based on the investigation, payment-provider procedures, and applicable law.

Refund Policy Abuse

The 7-day no-questions-asked refund policy is offered in good faith to allow customers to purchase courses with confidence.

Pro Web Squad may take appropriate action where there is evidence of fraudulent activity, payment abuse, repeated account misuse, unauthorized account sharing, unauthorized distribution of course content, or other abuse of the Platform. Any such action will be subject to applicable law.

Chargebacks

If you have a problem with a transaction, we request that you contact Pro Web Squad at support@prowebsquad.com before initiating a payment dispute or chargeback, so that we have an opportunity to resolve the issue.

This request does not restrict or remove any statutory rights available to consumers under applicable law.

If a refund has already been successfully processed, you should not seek a second recovery of the same amount through a payment dispute.

Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Indian law.

Where applicable law provides rights or remedies that are more favorable to a consumer than this policy, those mandatory rights will continue to apply.

How to Request a Refund

To request a refund, contact:

Pro Web Squad
Email: support@prowebsquad.com
Phone: +91 95558 32203
Website: https://lms.prowebsquad.com/

Please provide your:

• Full name
• Registered email address
• Course/product name
• Order number or transaction ID, if available
• Date of purchase

You do not need to provide a reason for requesting a refund within the 7-day no-questions-asked refund period.

Policy Changes

Pro Web Squad may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment systems, products, business practices, or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

By purchasing a Pro Web Squad course or service, you acknowledge that you have read and understood this Refund & Cancellation Policy.